Shipping Information
Shipping is calculated automatically at checkout. Please allow 1 - 3 days for your order to be despatched. The following Delivery targets are provided by New Zealand Post and are estimates from time of despatch. Shipping rates are in NZD.
New Zealand
Free shipping on orders over $200. $10.50 Flat rate on orders under $200. $5 Flat rate on local orders in the Canterbury region. NZ Post Economy Courier delivery estimate, 2 - 3 working days.
Australia
Free shipping on orders over $200. NZ$20 Flat rate on orders under $200. NZ Post International Courier delivery estimate, 2 - 6 working days. NZ Post International Express Courier delivery estimate, 1 - 5 working days.
International
Shipping is calculated at checkout. NZ Post International Courier delivery estimate, 2 - 6 working days. NZ Post International Express Courier delivery estimate, 1 - 5 working days.
Customs Charges on International Orders
Orders outside of New Zealand are shipped Delivered at Place (DAP). Your order may be subject to import duties, taxes, and charges which are levied once the package reaches the destination country. Customs policies may also require you to pay handling fees or service charges in addition to duties and taxes. These charges are determined by the customs agency of your country and are outside our control. Any additional charges for customs clearance must be borne by the recipient of the parcel.
Customs policies vary widely from country to country. If you have concerns about potential duties or taxes, please contact your local customs office for more information before placing your order.
You are responsible for providing accurate and complete shipping information. In the event that your order is seized by customs due to inaccurate information or non-compliance with local laws, we cannot offer refunds for the purchase or shipping costs.
By placing an international order with Richard Beauchamp Studio, you acknowledge and agree to the potential duties, taxes, and charges that may apply to your order. If you have any questions or concerns, please feel free to email us before placing your order.
Returns Policy
We offer returns for eligible items purchased from the Richard Beauchamp Studio website if you change your mind. Sale items are not eligible for return or exchange.
You have 14 days from the date of delivery to return an item. Items must be unused, in the same condition that you received them. A receipt or proof of purchase must be provided.
Non-Returnable Items:
- Custom or personalised items
- Gift cards
- Sale items
To initiate a return, please email hello@richardbeauchamp.studio. Please include your order number and reason for return. Once your return request is approved, you will receive instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer. Once we receive your return, we will inspect the item. If the return is approved, we will process the exchange within 7-10 business days. You will receive a notification when the return has been processed.
In the unlikely event that your item arrives damaged or faulty, please contact us immediately at hello@richardbeauchamp.studio with your order number and photos of the damage. We will review your case and work together to provide the best solution. If your items are deemed to have a genuine defect you will have the option for a replacement to be sent free of charge.